Frequently Asked Questions

Question: How do I set up an online account?

Answer: If you don't already have one, please click here to fill out our Account Request form and our sales team will get back to you within 24 hours or sooner.

 

Question: Are all the products that Hardware Specialty offers listed on your website?

Answer: No! We are adding thousands of new products weekly. If you cannot find what you are looking for, please reach out to our sales team and we will help you find the right product for your application.

 

Question: Can you supply custom or modified products?

Answer: Yes. If you do not find the specific product you need, use our New-Part-Number on your quote, and attach a print. We would be happy to quote exactly what you need.

 

Question: Do you accept credit cards as payment?

Answer: Yes, we currently accept American Express, Discover, Mastercard and Visa.

 

Question: How will I know that an order was accepted and will be processed?

Answer: Upon submitting your order, you will first receive an email acknowledgement letting you know the order has been received and is under review. Once our sales team has reviewed and released the order, you will receive a final order confirmation.

 

Question: How can I check the status of an order?

Answer: If you have an account, you can log in and go to the My Account page. There is a list of recent orders, and a quick link to all orders. You can search by date, PO number, part number or dollar amount. Once you find the correct order, you can see the status and estimated ship date. If the order has shipped, you will also see a link to the tracking information and applicable paperwork (packing slip, invoice, C of C). Your account representative’s name and contact information are also on the My Account page if you need to ask additional questions.

If you do not have an account, and checked out as a guest, please contact our sales department. You can find the closest office on our Locations page.

 

Question: How can I check the status of a quote?

Answer: Quote response time can vary depending on the number of items involved and their complexity. If you would like to request an update, you can go to the My Account page and use the quick link on the left to view Quotes. Upon opening the specific quote in question, you will find a "Communicate with sales" box on the top right. You can write a message and then "send."

 

Question: How will I be contacted if there is an issue with an order I placed?

Answer: If we encounter any issues with an order submitted your sales representative will reach back out via email or phone to discuss.

 

Question: Are drawings or CAD files available for the items I am inquiring about?

Answer: In some cases, yes. Please contact your sales representative if you do not see one on the product page in question.

 

Question: Does Hardware Specialty maintain traceability?

Answer: Yes, we maintain complete lot traceability throughout our operations on all products.

 

Question: Can I manage a personal list of products on your site?

Answer: Yes, authenticated users who are logged into our website can manage multiple product lists. Products can be easily added to a list while browsing our site and each list can have a unique name.

By default, all lists are private, however you can share your list with a colleague and you can decide whether you want to allow them access to edit the list. In case it helps, you can also schedule a recurring reminder to re-order a product list.

 

Question: How do I have my account and information removed from your website?

Answer: You may click here to fill out a form which sends the request to our sales team.